Complaints Resolution Specialist

2 days ago

Canberra, ACT, Australia beBeeSpecialist Full time $75,500 - $115,100
Complaints Resolution Specialist

This role is a critical part of our team's success, requiring experienced professionals who can thrive in a fast-paced environment and make a real difference in the lives of others.

About the Position
  • We are seeking a skilled Complaints Resolution Specialist to assess and monitor complaints and other regulatory intelligence, identifying trends and issues that impact our services.
  • The successful candidate will manage a caseload of complaints, ensuring timely resolutions and high-quality outcomes for our clients.
  • This role involves providing education and training to providers on identifying incidents, preventing abuse and neglect of people with disability, through the provision of information about our functions and responsibilities.
  • The specialist will prepare complex and/or sensitive correspondence and corporate documentation, including reports, briefings, and submissions.
Main Responsibilities
  • The successful candidate will contribute to a learning culture where expertise can be developed and appropriately shared, supporting the growth and development of our team.
  • This role involves working collaboratively with stakeholders to build capability and capacity, while maintaining strong relationships with providers and managing demanding workloads.
  • The specialist will provide exceptional communication and interpersonal skills, with the ability to work effectively in a team environment.
Requirements
  • A strong background in complaint or case management is essential, preferably at the APS5 level.
  • Excellent time management skills, with the ability to meet demanding deadlines and prioritize tasks effectively.
  • The successful candidate will demonstrate resilience and adaptability, with a strong commitment to delivering high-quality outcomes.
Key Skills
  • Strong analytical and problem-solving skills, with the ability to identify and address complex issues.
  • Excellent written and verbal communication skills, with the ability to prepare and present reports and submissions.
  • A strong understanding of disability support services and the importance of compliance with relevant laws and regulations.

This is an exciting opportunity for a motivated and experienced professional to join our team and make a real difference in the lives of others.

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