Chief Coordinator of Complaint Resolution

1 week ago

Canberra, ACT, Australia beBeeLeadership Full time $96,000 - $124,000
Complaints Management Coordination Assistant Director

The Complaints Management Coordination team's primary objective is to establish and lead a coordinated complaints management model within the organization. This involves overseeing and coordinating the implementation of comprehensive complaints management review recommendations.

This role works closely with the Director, Complaints Management Coordination, and across the business to implement complaints management review recommendations. The Assistant Director leads the triage and coordination of responses to complex, multi-faceted complaints and prepares reporting on complaints for senior executives.

The Assistant Director will also collaborate to develop and implement an enterprise-wide quality assurance framework for complaint management.

Key Responsibilities
  • Lead the Complaints Management Coordination team in establishing and implementing a coordinated complaints management model
  • Develop and maintain relationships with stakeholders across the business
  • Prepare and present reports on complaints to senior executives
Required Skills and Qualifications
  • Demonstrated experience leading complaint or dispute resolution functions or teams
  • Demonstrated understanding of best practice in complaints management or dispute resolution
Eligibility and Specific Conditions of Employment
  • Character clearance (Australian Criminal History Check)
  • Employee Health Declaration
  • Six months probationary period for new engagements
  • Ability to obtain and maintain a Baseline Security Clearance
  • Specific Conditions: Intra and interstate travel may be required on occasion, including overnight absences
How to Apply

Please provide a statement of claims with your responses outlining what you could bring to this position, including your skills, experience, and knowledge relevant to the job specific capabilities and role.

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