Customer Experience Manager

5 days ago


Adelaide, South Australia Skycity Entertainment Group Full time
Job Overview

We are seeking a skilled Customer Experience Manager to join our VIP team at SkyCity Adelaide. This exciting opportunity will see you lead by example, nurturing and developing your staff while ensuring top-tier service.

Key Responsibilities
  • Engage with members and drive promotions to enhance the overall customer experience.
  • Manage a team of over 45 staff, providing guidance, direction, and performance management.
  • Maintain safety protocols, upholding occupational health and safety standards, and promptly reporting hazards and injuries.
  • Ensure adherence to standard operating procedures (SOPs) and maintain published rosters.
Requirements

To be successful in this role, you will have:

  • A minimum of 3 years of leadership experience in hospitality or a related field.
  • A strong commitment to service excellence and ability to support and guide your team to success.
  • 24/7 availability and willingness to work a range of shifts, including nights, weekends, and public holidays.
What's in it for You?

Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also enjoy:

  • Free employee meals available at our employee restaurant.
  • In-house dry-cleaning service, which is also available for personal use at a discounted rate.
  • Subsidised car parking and public transport tickets.
  • Discounts available across SkyCity Adelaide venues.
  • Discount health insurance, free flu vaccinations, skin checks, and other health checks.
  • Employee reward and recognition programs.
  • Fantastic career and professional development opportunities.
  • Access to Employee Assistance Program (EAP).
Salary Information

The estimated salary for this role is $80,000 - $100,000 per annum, based on industry standards and the location.



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