Customer Experience Manager

4 weeks ago

Adelaide, South Australia Davies Stewart Full time

Davies Stewart is seeking a Customer Experience Manager to champion the company values and enhance the overall customer experience for both internal and external clients.

The ideal candidate will oversee day-to-day operations, ensure team performance aligns with company values, and foster a culture of ownership.

Key Responsibilities:

  • Encourage leadership ownership for employee engagement through active participation in departmental projects and social team activities.
  • Ensure alignment of department business plans to organisational strategic objectives.
  • Develop a culture of ownership through continual empowerment of the team.
  • Delivery Forecasting/Delivery Management. Knowledge & understanding of inventory and availability of supply.
  • Liaise and support BM sales teams.
  • Liaise and communicate with contracted local warehouses (if applicable) for receipt of inventory and supply of orders to meet our requirements and expectations.
  • Responsible for the operational functions of the state office.
  • Work with and support other departments when it is required i.e. Fujitsu Assist Coordinators.
  • Mentoring, coaching and development of all direct reports.
  • Monitor and evaluate the performance and the efficiency of employees.
  • Minimise credit returns by improving accuracy and improving attention to detail.

Requirements:

  • Administrative skills (proficient in MS Office suite)
  • Time and people management skills
  • Build & maintain working relationships.
  • Strong communication, verbal and written and interpersonal skills.
  • Strong customer focus
  • Ability to work in a team - a relationship builder.
  • Strong leadership skills with the ability to influence and lead change.
  • Acts as a role model and ensures all activities comply with the Company's Values

Apply now and find out more

To register your interest, please forward your current resume via the application link.

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