Claims Manager
2 weeks ago
About Us
Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.
Job Summary
We are seeking a highly skilled Claims Manager to join our team. As a Claims Manager, you will be responsible for managing a portfolio of domestic home property claims and delivering a best-in-market claims experience to our customers.
Key Responsibilities
- Manage a portfolio of property claims;
- Review for continuous improvement across claims and quality assurance;
- Provide technical support and feedback to the claims team;
- Assist with coaching and training of team members;
- Stay updated across regulatory changes and industry themes and insights;
- Build and develop strong working relationships with our Clients;
- Provide escalation point to team following complaints and/or technical queries;
- Attendance at stakeholder meetings/conferences/phone calls when required.
Requirements
- Previous loss adjusting experience;
- Ability to work well autonomously as well as part of a team environment;
- Proven ability to manage complaints and disputed claims when required;
- A strong understanding of insurance principles, policies, and regulations;
- Excellent communication, negotiation, and relationship-building skills;
- The ability to analyse data, assess risks, and provide effective solutions;
- Experience in relationship building and stakeholder management.
What We Offer
- Hybrid working arrangement;
- Professional Development through Sedgwick Australia University;
- +0.5% on top of Superannuation Guarantee;
- Domestic and International Career Pathways.
Sedgwick is an Equal Opportunity Employer. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway. Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.
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