Claims Manager
2 weeks ago
About the Role
We are seeking a skilled Claims Manager to join our team at Sedgwick. As a Claims Manager, you will be responsible for managing a portfolio of domestic home property claims and delivering a best-in-market claims experience to our customers.
Key Responsibilities
- Manage a portfolio of property claims;
- Review for continuous improvement across claims and quality assurance;
- Provide technical support and feedback to the claims team;
- Assist with coaching and training of team members;
- Stay updated across regulatory changes and industry themes and insights;
- Build and develop strong working relationships with our Clients;
- Provide escalation point to team following complaints and/or technical queries;
- Attendance at stakeholder meetings/conferences/phone calls when required.
About You
- Previous loss adjusting experience;
- Ability to work well autonomously as well as part of a team environment;
- Proven ability to manage complaints and disputed claims when required;
- A strong understanding of insurance principles, policies, and regulations;
- Excellent communication, negotiation, and relationship-building skills;
- The ability to analyse data, assess risks, and provide effective solutions;
- Experience in relationship building and stakeholder management.
What We Offer
- Hybrid working arrangement;
- Professional Development through Sedgwick Australia University;
- +0.5% on top of Superannuation Guarantee;
- Domestic and International Career Pathways.
Sedgwick is an Equal Opportunity Employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, we encourage you to let us know at the time of your application.
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