Expert Technical Support Team Leader

4 days ago


Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $140,000
Leadership Opportunity in Technical Support

This role offers a leadership opportunity to manage a team of technical support professionals, shaping the customer experience and fostering a collaborative environment.

The Position

We are seeking an experienced leader to oversee daily support operations, workload allocation, and team scheduling. The successful candidate will lead, mentor, and manage a team of technical support professionals, developing and implementing process improvements to enhance team efficiency.

Key Responsibilities
  1. Lead and manage a team of technical support specialists
  2. Oversee daily support operations, workload distribution, and team coordination
  3. Develop and implement process enhancements to optimize team productivity
  4. Manage and resolve complex customer issues
  5. Identify opportunities for tool improvement and implement changes
  6. Foster a collaborative and engaging team culture
Benefits

This role provides a unique opportunity to make a meaningful impact on our customers' experiences. You will have the chance to work with a high-performing team and contribute to the success of our organization.

What We Offer

In addition to a competitive compensation package, we offer a dynamic and supportive work environment that encourages growth and development.



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