Expert Technical Support Leader

1 day ago

Sydney, New South Wales, Australia beBeeTechnical Full time $160,000 - $190,000

As a Support Manager, you'll oversee the overall support function, ensuring it aligns with business objectives and maintains high standards of service.

Main Responsibilities:
  • Lead and mentor an IT support team to deliver efficient services and foster a collaborative work environment.
  • Develop, implement, and monitor IT support strategies in line with business goals and Service Level Agreements (SLAs).
  • Maintain compliance with industry standards, regulations, and internal policies through documentation and regular audits.
  • Provide advanced technical support and collaborate with IT teams to resolve complex issues and system-wide challenges.
  • Manage IT assets and DevOps pipelines to ensure high availability, reliability, and operational efficiency.
Key Requirements:
  • Demonstrate proven technical support management expertise in IT Service Management (ITSM), DevOps, networking, and forensic tools like EnCase and Magnet AXIOM.
  • Show familiarity with cyber tools (SIEM, IDS/IPS), cloud platforms (Azure, AWS), and strong knowledge of encryption, Multi-Factor Authentication (MFA), and secure access controls.
  • Demonstrate skills in prioritization, stakeholder management, and providing expert technical guidance; experienced first-level team leader.
  • Show proven experience in actively leading medium to large projects, collaborating across teams, and may require travel for Subject Matter Expert (SME) support and stakeholder engagement.

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