Expert Technical Support Leader

7 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $180,000 - $220,000
Job Description:

As a Support Manager, you will play a vital role in managing the overall support function, including strategy, planning, and execution. You will work with clients across various teams to ensure that the support team is aligned with business objectives and that high standards of service are maintained.

The successful candidate will have a proven track record of managing IT support teams and delivering excellent service to clients. They will be responsible for developing, implementing, and monitoring IT support strategies aligned with business objectives and SLAs.

Key responsibilities include leading and mentoring the IT support team, providing advanced technical support, and collaborating with stakeholders and other departments for seamless service delivery and ongoing updates.

Required Skills and Qualifications:
  • Demonstrated expertise in ITSM, DevOps, networking (routers, switches), and forensic tools like EnCase and Magnet AXIOM.
  • Familiarity with cyber tools (SIEM, IDS/IPS), cloud platforms (Azure, AWS), and strong knowledge of encryption, MFA, and secure access controls.
  • Skills in prioritization, stakeholder management, and providing expert technical guidance; experienced first-level team leader.
  • Proven experience in actively leading medium to large projects, collaborating across teams, and may travel for SME support and stakeholder engagement.
Benefits:
  • The opportunity to work with cutting-edge technology that challenges and expands your expertise.
  • Flexibility in choosing when, where, and how you work—balancing what's best for you, your team, and your clients to grow and thrive together.
  • Clear paths for career progression supported by continuous learning and leadership development.
  • Generous leave entitlements including four weeks' annual leave and float public holidays to support your work-life balance.
Others:

We're committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.

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