Technical Support Expert

5 hours ago

Sydney, New South Wales, Australia beBeeExpertise Full time $60,000 - $80,000
About the Role

The Technical Support Expert is responsible for providing intermediate-level technical assistance to computer system users, answering questions, and resolving computer-related issues.

Responsibilities
  • Monitor and resolve operating issues, including failures and service degradation.
  • Initiate corrective actions to ensure connectivity and minimize downtime.
  • Respond to user inquiries regarding computer hardware and software to resolve problems.
  • Configure and set up workstations and laptops.
  • Participate in troubleshooting and arrive at solutions.
Requirements
  • 1+ years of Service Desk experience preferred.
  • High school-level knowledge of computer hardware and software; high school degree, technical certifications, or equivalent work experience required.

Key Qualifications:

Able to troubleshoot and resolve complex technical issues; excellent communication and problem-solving skills.

Benefits:

This role offers a competitive compensation package and opportunities for professional growth and development.

Note:

Please note that this position requires flexibility and adaptability in a fast-paced environment.

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