Expert Technical Client Support Specialist
1 week ago
Job Overview
This is a technical client-facing role that involves working with experienced technology leaders to support customers and business partners.
- Collaborate with experts and leaders across departments and divisions.
- Resolve technical problems by troubleshooting incidents, collecting detailed problem descriptions, traces, and log files, and replicating issues.
Key Responsibilities:
- Communicate progress of investigations with clients while updating related records in CRM systems.
- Cross-collaborate with developers and peers daily.
- Share best practices for utilizing and deploying products to maximize their business value.
- Meet support KPI targets and SLAs.
Required Skills and Experience:
- Fluency in English
- Minimum 1 year of experience in a technical client-facing role
- General software troubleshooting skills (broad experience in logical problem-solving)
- Familiarity with client-server architecture
- Experience working with and troubleshooting web-based applications
- Ability to communicate technical instructions clearly to those with limited experience
About the Company
The company is a leader in sales performance management software, committed to creating a diverse environment and being an equal opportunity employer. We are looking for talented individuals who can make an impact across our organization.
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