Freight Industry Customer Service Representative

1 week ago

Melbourne, Victoria, Australia beBeeFreight Full time $60,000 - $65,000

The company in question is a leading player in the Freight, Logistics, and Transportation industry. With over 40 years of experience, they have established themselves as a trusted partner for businesses seeking efficient and reliable solutions.

This organisation prides itself on its vibrant culture, favourable work-from-home balance, and strong staff retention. They cater to clients across Australia and internationally, offering a wide range of transportation services and access to top carrier solutions.

The key to their success lies in their ability to deliver exceptional service, streamlined systems, and a low staff turnover rate. Their commitment to customer satisfaction is evident in their dedicated support team, which works closely with clients to resolve issues and meet their needs.

The role in question involves working as part of this team, providing customer service and client support for key accounts and enquiries. As a result, you will be responsible for handling customer inquiries, passing on information, resolving issues, discussing rates and consignments, and dealing directly with key customer accounts.

You will also be required to investigate freight and items missing, book and coordinate with operations, and deal with other carriers and transport providers. Once trained and up-to-speed, you will have the flexibility to work from home or from the office, depending on your preferences.

**Required Skills and Qualifications:**

  • Experience in the Transport, Freight, and Logistics industry, preferably in interstate, domestic, or local transportation.
  • Customer service and administrative experience, ideally in sales, account management, or related fields.
  • Strong communication and responsiveness skills, with a high level of reliability and service orientation.
  • Ability to resolve specific freight matters and deal with carriers, transport companies, and partners.
  • A personable and professional demeanor, with exceptional customer service and care skills.

**Benefits:**

  • A competitive salary package, including superannuation.
  • Full work-from-home flexibility once trained and up-to-speed.
  • A genuine family-built culture with long-term staff.
  • Solidified longstanding brand name.
  • Central Melbourne location for the office near Collingwood.
  • Opportunities for growth and development within the business.
  • Positive company management and a vibrant culture.

  • Junior Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Freight People Full time $104,000 - $130,878 per year

    Who we areFreight People are a growing logistics company, focused on brilliant customer service and cutting-edge technology. We provide a great place to work for our employees, and culture is very important to us.We are seeking a Junior Customer Service Representative, who will be located in our Dandenong South Office.The Junior Customer Service...

  • Freight Industry Leader

    7 days ago

    Melbourne, Victoria, Australia beBeeExecutive Full time $130,000 - $170,000

    Job SummaryWe are seeking a high-impact Senior Sales Executive to drive strategic growth, lead major customer relationships, and shape the future of freight.About the RoleThis is a senior commercial leadership role, ideal for a proven sales executive with deep industry experience, strong C-suite engagement skills, and a track record of delivering complex,...

  • Customer Service Specialist

    3 days ago

    Melbourne, Victoria, Australia PremiAir Freight Full time

    PremiAir Freight provided pay rangeThis range is provided by PremiAir Freight. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$60,000.00/yr - A$70,000.00/yrAbout us:At PremiAir Freight, we are not your typical freight broker. We are a premium service provider offering comprehensive supply...

  • Customer Service Specialist

    3 days ago

    Melbourne, Victoria, Australia PremiAir Freight Full time

    PremiAir Freight provided pay rangeThis range is provided by PremiAir Freight. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$60,000.00/yr - A$70,000.00/yrAbout us:At PremiAir Freight, we are not your typical freight broker. We are a premium service provider offering comprehensive supply...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Expeditors Full time

    **Company Description**Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle, we make the world go round. We deliver solutions to complex global challenges faced by some of the most recognized brands the world. At Expeditors we recruit, train, and retain the very best logistics and...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $63,000 - $73,500

    Our company is seeking a highly skilled individual to fill the role of Customer Service Representative. In this position, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.Data Entry: You will be responsible for entering customer orders into our system, ensuring accurate and timely...

  • International Freight Forwarding Customer Service Professional

    1 week ago

    Melbourne, Victoria, Australia beBeeFreight Full time $85,000 - $95,000

    Customer Service Specialist OpportunityWe are seeking a skilled professional to join our Commercial team as a Customer Service Representative. The successful candidate will have previous experience in a similar role within International Freight Forwarding and possess excellent communication skills.Key Responsibilities:Work closely with overseas agents and...

  • Customer Care Consultant

    1 week ago

    Melbourne, Victoria, Australia Kandu Freight Management Full time $60,000 - $70,000 per year

    Who is Kandu Freight Management?We are a fast-growing Freight Management company seeking a full-time Customer Care Consultant in our brand-new office located in Mulgrave.Kandu Freight Management uses our wealth of experience and knowledge in the transport industry to put together a tailored, sustainable, and cost-effective freight solution for our...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia Megasorber Pty Ltd Full time $104,000 - $130,878 per year

    About UsMEGASORBER is a leading Australian manufacturer of innovative soundproofing materials and solutions, supplying industries including architecture, building & construction, marine, transport and defence. We're a fast-growing, customer-focused team based in Melbourne's eastern suburbs.The RoleWe are seeking a proactive and detail-oriented Customer...

  • Customer Service and Internal Sales Support

    2 weeks ago

    Melbourne, Victoria, Australia Premiair Freight Pty Ltd Full time $60,000 - $80,000 per year

    About us:At Premiair Freight, we are not your typical freight broker. We are a premium service provider offering comprehensive supply chain solutions to meet your logistics needs. With our extensive industry experience of over 40 years, we bring a wealth of knowledge and expertise to the table.Our services encompass a wide range of freight transportation...