Junior Customer Service Representative

1 week ago

Melbourne, Victoria, Australia Freight People Full time $50,000 - $70,000 per year

Who we are

Freight People are a growing logistics company, focused on brilliant customer service and cutting-edge technology. We provide a great place to work for our employees, and culture is very important to us.

We are seeking a Junior Customer Service Representative, who will be located in our Dandenong South Office.

The Junior Customer Service Representative will play a critical role in ensuring efficient and seamless transportation and supply chain solutions for our valued clients. You will be the friendly voice and helpful hand that keeps our clients informed, supported, and satisfied. You'll work closely with internal teams to ensure smooth operations and timely communication is conducted.

Reporting directly to the National Customer Service Manager, this newly created role will require the successful applicant to be able to support our customers who are Dandenong South based.

What you will be doing

  • Respond to customer inquiries via phone, email, and live chat
  • Provide accurate information about shipments, services, and delivery timelines
  • Assist with booking and tracking freight movements
  • Resolve customer issues and escalate when necessary.
  • Collaborate with operations and sales teams to ensure customer needs are met
  • Follow up on service delays or disruptions with proactive communication
  • Support administrative tasks such as data entry and documentation
  • All other duties as required

What's in it for you?

  • Awesome team culture
  • Warm, supportive environment
  • Working for a successful, stable business
  • Career growth opportunities

Your Capabilities:

  • Customer focused and professional
  • Previous experience in customer service, logistics, or transport
  • Familiarity with freight terminology or transport management systems
  • Highly organised, and detail-oriented
  • High energy and positive attitude
  • Experience in dealing with multiple stakeholders and different personalities

Skills and Experience:

  • Strong communication and interpersonal skills
  • Domestic freight experience required
  • Logistics experience desirable
  • Ability to multitask and stay organised in a busy environment
  • Basic computer literacy (Microsoft Office, email platforms)
  • Positive attitude and team-oriented mindset

The right candidate will become part of our team, be able to learn from leaders in the industry and have the opportunity to work with large customers and carriers.

Great team culture and growth opportunities.

  • Junior Sales Representative

    3 days ago

    Melbourne, Victoria, Australia Vanguard Logistics Services Full time $104,000 - $130,878 per year

    Are you ready to take your freight forwarding operations or customer service experience to the next level? Vanguard Logistics is seeking an industry-experienced Junior Sales Representative to join our growing Melbourne team.It's essential you have a background in freight forwarding, customer service, or account management. If you've got the passion for...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Eightcap Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from EightcapEmpowering People with Strategic HR and Talent SolutionsEightcap is a dynamic online trading provider focused on delivering great trading tools and professional trading insight to enable smarter trading. With a...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Eightcap Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from EightcapEmpowering People with Strategic HR and Talent SolutionsEightcap is a dynamic online trading provider focused on delivering great trading tools and professional trading insight to enable smarter trading. With a...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Victoria, Australia Matrix Education Full time

    Customer Experience Representative (VIC)Matrix Education is now hiring casual Customer Experience Representatives for our Box Hill campus.Matrix Education is Australia's leading and fastest-growing tuition college for primary and secondary students. With over 25 years of experience, we've helped tens of thousands of students achieve their academic dreams.We...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Victoria, Australia Matrix Education Full time

    Customer Experience Representative (VIC)Matrix Education is now hiring casual Customer Experience Representatives for our Box Hill campus.Matrix Education is Australia's leading and fastest-growing tuition college for primary and secondary students. With over 25 years of experience, we've helped tens of thousands of students achieve their academic dreams.We...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia National Auto Glass Supplies Full time $50,000 - $80,000 per year

    National Auto Glass Supplies is Australia and New Zealand's premier importer and wholesaler of automotive glass products.We are currently seeking a self-motivated individual to join our team as afull-time Customer Service Representative, working out of our distribution centre in Dandenong South, VIC.Role OverviewAs our Customer Service Representative, your...

  • Junior Wine Sales Representative

    7 days ago

    Melbourne, Victoria, Australia The Standard Wine Co. Full time $40,000 - $60,000 per year

     Junior Sales Representative Opportunity - The Standard Wine Co (Victoria)We're expanding our award-winning team and seeking a passionate wine professional to drive growth in our Victorian market.About The Standard Wine Co:Curated portfolio of 150+ exceptional wines from 35 renowned producersPartners to 250 of Australia's finest dining establishments74%...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Bali Body Full time

    OverviewJoin the Glow: Customer Service Representative at Bali BodyBali Body is a globally recognised tanning and skincare brand, created in tropical Bali and loved around the world. Our mission? To help people feel confident and glow from the inside out. With a strong digital presence and customers in over 150 countries, we're committed to providing...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Bali Body Full time

    Overview Join the Glow: Customer Service Representative at Bali Body Bali Body is a globally recognised tanning and skincare brand, created in tropical Bali and loved around the world. Our mission? To help people feel confident and glow from the inside out. With a strong digital presence and customers in over 150 countries, we're committed to providing...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Frankston Packaging Co Full time

    Overview Our Customer Service Representative position supports the sales effort by acting as a liaison between internal and external customers. This is achieved through processing customer orders and requests, as well as managing all facets of customer orders from initiation to invoicing. ResponsibilitiesProcess customer orders by creating the...