Junior Customer Service Representative

1 week ago

Melbourne, Victoria, Australia Freight People Full time $104,000 - $130,878 per year

Who we are

Freight People are a growing logistics company, focused on brilliant customer service and cutting-edge technology. We provide a great place to work for our employees, and culture is very important to us.

We are seeking a Junior Customer Service Representative, who will be located in our Dandenong South Office.

The Junior Customer Service Representative will play a critical role in ensuring efficient and seamless transportation and supply chain solutions for our valued clients. You will be the friendly voice and helpful hand that keeps our clients informed, supported, and satisfied. You'll work closely with internal teams to ensure smooth operations and timely communication is conducted.

Reporting directly to the National Customer Service Manager, this newly created role will require the successful applicant to be able to support our customers who are Dandenong South based.

What you will be doing

  • Respond to customer inquiries via phone, email, and live chat
  • Provide accurate information about shipments, services, and delivery timelines
  • Assist with booking and tracking freight movements
  • Resolve customer issues and escalate when necessary.
  • Collaborate with operations and sales teams to ensure customer needs are met
  • Follow up on service delays or disruptions with proactive communication
  • Support administrative tasks such as data entry and documentation
  • All other duties as required

What's in it for you?

  • Awesome team culture
  • Warm, supportive environment
  • Working for a successful, stable business
  • Career growth opportunities

Your Capabilities:

  • Customer focused and professional
  • Previous experience in customer service, logistics, or transport
  • Familiarity with freight terminology or transport management systems
  • Highly organised, and detail-oriented
  • High energy and positive attitude
  • Experience in dealing with multiple stakeholders and different personalities

Skills and Experience:

  • Strong communication and interpersonal skills
  • Domestic freight experience required
  • Logistics experience desirable
  • Ability to multitask and stay organised in a busy environment
  • Basic computer literacy (Microsoft Office, email platforms)
  • Positive attitude and team-oriented mindset

The right candidate will become part of our team, be able to learn from leaders in the industry and have the opportunity to work with large customers and carriers.

Great team culture and growth opportunities.

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