Customer Care Consultant

1 week ago

Melbourne, Victoria, Australia Kandu Freight Management Full time $60,000 - $70,000 per year
Who is Kandu Freight Management?

We are a fast-growing Freight Management company seeking a full-time Customer Care Consultant in our brand-new office located in Mulgrave.

Kandu Freight Management uses our wealth of experience and knowledge in the transport industry to put together a tailored, sustainable, and cost-effective freight solution for our customers.

Whatever our customer freight requirement, we KANDU it

Role: Customer Care Consultant

Pay: $60,000 - $70,000 per year + superannuation

About the Role:

The primary role of the successful applicant will be to assist with and successfully resolve customer service queries.

As the first point of contact for all our customer enquiries, you will be the face and voice of Kandu

We are looking for a proactive and organised quick learner that can bring a positive & enthusiastic energy to our close-knit team

Responsibilities:
  • Full-time & Permanent position, Monday to Friday 8:30am – 5:00pm
  • Effectively manage a high volume of inbound calls & emails and assist with customer enquiries
  • Manage our customers day-to-day movement of freight by providing proactive tracking and reporting and advising them of any issues
  • Liaise with customers and carriers regarding collections, deliveries and various other freight management enquiries
  • Track customers freight, investigate and respond to customer concerns and complaints
  • Maintain exceptional relationships with carriers and customers
  • Provide tailored shipment quotes for customers based on their needs
  • Escalate priority issues when required to the Account Managers
  • Provide valuable insights into the movement of customer freight and potential issues to the Account Managers
Requirements:
  • Excellent multitasking skills as well as sound computer skills
  • Strong written and verbal communication
  • Must be proactive and able to take ownership of their responsibilities
  • Ability to work under pressure with great time management
  • Proven customer service skills
  • Experience within the freight and transport industry is preferred
Why should you join Kandu?
  • Career development and progression
  • Offer continuous business training
  • Comfortable and modern office setting
  • Awesome team environment with a young and dynamic team
  • Convenient on-site parking
  • Monthly lunches

Experience within the freight and transport industry is preferred but not required.

If you're interested in this role, click 'apply now'

We look forward to hearing from you

Alternatively, please contact Allie for any questions and enquiries

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