Customer Service Specialist

This range is provided by PremiAir Freight. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

A$60,000.00/yr - A$70,000.00/yr

About us:

At PremiAir Freight, we are not your typical freight broker. We are a premium service provider offering comprehensive supply chain solutions to meet your logistics needs. With our extensive industry experience of over 40 years, we bring a wealth of knowledge and expertise to the table.

Our services encompass a wide range of freight transportation options, including national road freight, 3PL warehousing, sea freight, air freight, and interstate freight. We understand that each shipment is unique and requires a tailored approach. That's why we go above and beyond to deliver customized solutions that fit your specific requirements.

What sets us apart is our commitment to delivering exceptional results while maintaining a cost-effective approach. We pride ourselves on providing innovative and efficient solutions to tackle your logistical challenges. Our team of experts work closely with our Clients to understand business objectives and develop strategies that optimize your supply chain, improve efficiency, and enhance your bottom line.

Position:

We have an exciting opportunity for a Customer Service Specialist professional to join the team. The purpose of this newly created role will be to support the growth of the business by providing exceptional customer and service support to both new and existing clients.

You will also be responsible for identifying, creating and securing new business opportunities from our existing customer base. This is a great opportunity for you to own the role and grow within the business You will be provided with on-the-job training, mentoring and work in a supportive team environment.

Key Responsibilities:

• Be the first point of contact for clients seeking assistance by responding to incoming phone calls, emails, and other communications in a professional and timely manner.
• Organizing and tracking consignments
• Problem-solving issues
• Provide initial product/service information to prospects
• Communicating and collaborating effectively with team members and external stakeholders to ensure that client needs and timelines are met
• Support for the team and ensure a balance of workload
• Attend training and workshops sessions

What We're Looking For:

We're looking for a true all-rounder to join our team in a Customer Service Specialist role. In this position, you'll be the first point of contact for our customers—providing support via phone, email, and other communication channels in the transport industry. A strong phone presence, excellent communication skills, and the ability to thrive in a fast-paced environment are essential.

You'll receive hands-on training, ongoing support, and the chance to build a strong foundation in sales operations and client relationship management.

About You:

• First-class customer service skills with a passion for helping customers achieve positive outcomes.
• Ability to multitask, have an excellent attention to detail and manage competing priorities in a fast-paced environment.
• Proficiency in MS Office, Google Workspace and ZOHO Desk is highly desired.
• A professional, can-do attitude with the ability to work both independently and as part of a team.
• Strong problem-solving skills.
• Previous experience in the transport industry would be highly regarded.
• Previous experience in a similar role would be highly regarded.
• Fun, supportive and inclusive environment
• Team lunches, and table tennis competitions
• Parking on-site
• Genuine career opportunities

This role will suit those who thrive in a dynamic, fast-paced environment where no 2 days are ever the same

Recruiters: We recruit internally so please don't send us candidates or contact our managers. We'll contact you if we require your support.

• Entry level

• Full-time

• Customer Service and Administrative
• Industries: Transportation, Logistics, Supply Chain and Storage