
International Freight Forwarding Customer Service Professional
20 hours ago
Customer Service Specialist Opportunity
We are seeking a skilled professional to join our Commercial team as a Customer Service Representative. The successful candidate will have previous experience in a similar role within International Freight Forwarding and possess excellent communication skills.
Key Responsibilities:
- Work closely with overseas agents and suppliers to ensure bookings are actioned as requested.
- Ensure all documents are updated in the system for hand-over to operations.
- Provide daily freight status reports and troubleshoot potential issues.
- Collaborate with internal stakeholders to minimize delays.
- Maintain and service a portfolio of accounts with key trade lanes.
Requirements:
- 5-7 years' experience in freight forwarding customer service.
- Understanding of the end-to-end import freight forwarder process.
- Professional appearance and approach to work.
- Demonstrated expertise in using the system.
- Able to communicate effectively with clients.
Company Culture:
We offer a professional working environment, experienced colleagues, and ongoing training and development opportunities.
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