
Customer Service Representative
2 weeks ago
About Us
MEGASORBER is a leading Australian manufacturer of innovative soundproofing materials and solutions, supplying industries including architecture, building & construction, marine, transport and defence. We're a fast-growing, customer-focused team based in Melbourne's eastern suburbs.
The Role
We are seeking a proactive and detail-oriented Customer Service Representative to join our Mitcham office. You'll support our Sales Team and play a key role in ensuring customers receive outstanding service from enquiry through to delivery.
Key Responsibilities:
- Respond to customer enquiries (phone, email, online)
- Prepare quotes, invoices and process orders/payments
- Coordinate with Sales, Production and freight companies
- Maintain accurate client records and manage workflow
- Assist with logistics to ensure on-time delivery
- Provide product support and recommendations (training provided)
About You:
- Strong communication and people skills – love helping customers
- High attention to detail and excellent organisation
- Proficient with Microsoft Office, particularly Outlook and Excel (ERP experience an advantage)
- Calm under pressure, adaptable to changing priorities
- Previous customer service/admin experience (in manufacturing, is a bonus)
- Keen to learn about acoustics and soundproofing
What's on Offer:
- Full-time role in Mitcham office
- Supportive, friendly team environment
- Career growth and development opportunities
- Attractive salary based on experience
How to Apply
Apply now with your resume and cover letter – we'd love to hear from you
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