Customer Service Representative

2 weeks ago


Melbourne, Victoria, Australia Megasorber Pty Ltd Full time $60,000 - $80,000 per year

About Us

MEGASORBER is a leading Australian manufacturer of innovative soundproofing materials and solutions, supplying industries including architecture, building & construction, marine, transport and defence. We're a fast-growing, customer-focused team based in Melbourne's eastern suburbs.

The Role

We are seeking a proactive and detail-oriented Customer Service Representative to join our Mitcham office. You'll support our Sales Team and play a key role in ensuring customers receive outstanding service from enquiry through to delivery.

Key Responsibilities:

  • Respond to customer enquiries (phone, email, online)
  • Prepare quotes, invoices and process orders/payments
  • Coordinate with Sales, Production and freight companies
  • Maintain accurate client records and manage workflow
  • Assist with logistics to ensure on-time delivery
  • Provide product support and recommendations (training provided)

About You:

  • Strong communication and people skills – love helping customers
  • High attention to detail and excellent organisation
  • Proficient with Microsoft Office, particularly Outlook and Excel (ERP experience an advantage)
  • Calm under pressure, adaptable to changing priorities
  • Previous customer service/admin experience (in manufacturing, is a bonus)
  • Keen to learn about acoustics and soundproofing

What's on Offer:

  • Full-time role in Mitcham office
  • Supportive, friendly team environment
  • Career growth and development opportunities
  • Attractive salary based on experience

How to Apply

Apply now with your resume and cover letter – we'd love to hear from you



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