Senior ServiceNow Technical Lead

2 weeks ago

Sydney, New South Wales, Australia OpenText Corporation Full time
Job Overview

We are seeking an experienced Senior ServiceNow Technical Lead to join our team at OpenText Corporation.

Job Description

The Senior ServiceNow Technical Lead will be responsible for designing, coding, testing, debugging, and documenting projects and programs. This includes assessing the compatibility of complex, large-scale technology solutions with tactical and strategic business objectives.

You will take the lead in developing standard and company-wide best practices for engineering and technology solutions. This involves staying up-to-date with industry best practices and emerging technologies.

The successful candidate will influence and guide the technology team to achieve project deliverables while driving new initiatives forward.

Key Responsibilities
  • Serve as a Subject Matter Expert (SME) on development and support of the ServiceNow Platform for ITSM, CSM, GRC, SecOps, and ITOM applications.
  • Define, design, and build sustainable and scalable solutions performable across the platform in collaboration with customers, architects, and developers.
  • Provide uplifts to existing applications and capabilities in line with best practices and sustainability while adhering to IT Change Management and other ITIL best practices.
  • Effective prioritization, coordination, delivery, and sharing of relevant status updates while managing technical governance, operating models, documents, and artifacts for delivery teams.
  • ServiceNow Scripting experience (JavaScript) to develop scripts, including macros, business rules, UI policies, etc., and configuration of functionalities according to best practices.
Requirements
  • Solid understanding of the ServiceNow Common Data Model, CMDB, customizations versus configurations, release management, performance management, and platform health management.
  • Experience implementing multiple ServiceNow products, such as ITSM, CSM, ITOM, GRC, SecOps, and Custom Apps.
  • Experience with some or all ITOM application areas, including but not limited to Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management - AWS/GCP/Azure, and ServiceNow architecture experience.
  • Ability to effectively partner with business users to refine requirements and discuss functional/technical designs.
  • Able to handle multiple streams of work effectively in a fast-paced environment with an aptitude to learn new technologies quickly.
Salary and Benefits

The estimated salary for this position is between $120,000 to $180,000 per year, depending on location and experience.

OpenText offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Why Join Us?

At OpenText Corporation, we strive to build an inclusive work environment that values diversity, equity, and inclusion. We foster collaboration, innovation, and personal growth, enriching our vibrant workplace.

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