Technical Support Specialist for Integration Services

7 days ago


Sydney, New South Wales, Australia ServiceNow Full time

Job Overview

At ServiceNow, we are seeking a highly skilled Technical Support Specialist to join our team of experts in integration services. This role will be instrumental in providing top-notch technical support to our customers, ensuring timely and effective resolution of complex issues.

About the Role

In this position, you will be responsible for resolving technical cases created by customers, utilizing your expertise in troubleshooting and problem-solving skills to address unexpected behaviors or technical questions related to the ServiceNow software and platform.

We are looking for an individual who is committed to delivering exceptional customer support experiences, leveraging their ability to build trust, show empathy, and communicate effectively through various channels, including web, chat, email, case updates, and direct telephone support.

A successful candidate will have a solid understanding of the ServiceNow platform and its core functionalities, as well as the ability to employ diagnostic tools to isolate potential causes of issues.

This role requires a collaborative nature and flexibility, with a focus on creative problem-solving and managing challenging issues assigned to them. Additionally, support engineers play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Requirements and Qualifications

  • 4+ years of customer-facing technical support experience
  • Ability to troubleshoot difficult technical issues with ease and complexity
  • Ability to read basic Java/JavaScript code
  • Ability to explain solutions to complex technical problems
  • Personal commitment to quality and customer service

What We Offer

We strive to create an accessible and inclusive experience for all candidates. If you require reasonable accommodations during the application process, please contact us. We are an equal opportunity employer and welcome candidates from diverse backgrounds.

Estimated Salary Range: $120,000 - $180,000 per year, based on location and experience.



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