Technical Expert

2 weeks ago

Sydney, New South Wales, Australia Fujitsu Full time
About Fujitsu

Fujitsu is a global leader in technology and business solutions, committed to transforming organizations and the world around us. With a rich history of innovation and expertise, we strive to contribute to the growth of society and our customers.

Senior Consultant, ServiceNow Role

We are seeking an experienced Senior Consultant to join our ServiceNow team for the APAC region. As a high-performing member, you will be responsible for delivering ServiceNow projects and services that ensure a high level of customer satisfaction.

Key Responsibilities
  1. Deliver technical solutions on the ServiceNow platform, including development, testing, and implementation, as a subject matter expert.
  2. Ensure the quality and timeliness of technical deliverables to meet or exceed customer expectations.
  3. Collaborate with clients to deliver high-quality design specifications and documentation, leveraging out-of-the-box functionality and ServiceNow best practices.
  4. Build strong, trust-based relationships with client stakeholders, influencing process improvements and automation.
  5. Mentor and coach junior team members, contributing to the development of technical and consulting capabilities.
  6. Identify and communicate new opportunities within client engagements to Customer Success Managers (CSMs) and account managers.
Requirements and ExperienceMust-Have Experience:
  • Proven experience in high-quality ServiceNow project delivery, with a track record of customer satisfaction.
  • Experience creating build documentation, solution designs, and detailed design specifications.
  • Proficiency in development tools like HTML, XML, JavaScript/AJAX, and integration methods (e.g., SOAP, MID, email).
  • Strong ability to lead workshops as part of a project team.
  • Experience with multiple ServiceNow product lines and insight into future platform roadmaps.
  • Exceptional written and verbal communication skills.
Must-Have Qualifications:
  • IT degree or relevant tertiary education in Computer Science.
  • ITOM experience, specifically in areas such as Service Mapping, Discovery, CMDB, and CSDM.
  • ServiceNow CSA (Certified System Administrator).
  • CIS ITSM and at least one other ServiceNow product certification.
  • ServiceNow sales & presales accreditation across 2+ product lines.
  • ServiceNow Suite Certified (ITSM, HR, or CSM).
About the Opportunity

This role offers a competitive salary package, with an estimated annual salary of AU$120,000 - AU$150,000, depending on experience. You'll also enjoy a range of benefits, including flexible work arrangements, volunteering leave, and access to cutting-edge technology.

Fujitsu is committed to diversity, equity, and inclusion, and welcomes applicants from diverse backgrounds. We value adaptability, courage, and integrity, and encourage women, gender-diverse individuals, Aboriginal and Torres Strait Islander people, LGBTI+ communities, people with disabilities, and veterans to apply.

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