Claims Settlement Operations Leader

2 days ago


Sydney, New South Wales, Australia beBeeLeader Full time

As a seasoned leader, you will have the opportunity to spearhead a high-performing team in claims settlements and revenue recovery. Your strategic vision and ability to motivate and develop your team members will be crucial in achieving high standards and driving operational excellence.

The ideal candidate will possess excellent analytical, negotiation, and problem-solving skills, as well as strong numeracy, literacy, and presentation skills. Experience within the insurance industry is advantageous but not mandatory. You will also need to demonstrate attention to detail, integrity, and a results-driven mindset.

We are committed to providing a flexible work environment that fosters collaboration and performance-driven culture. Our employees enjoy various benefits, including flexible working hours, paid parental leave, employee assistance program, make a difference leave, learning and development opportunities, discounted hire car access, and rewards and recognition programs.

Our goal is to reduce inconvenience for our customers, clients, and each other. We live by our core values of care and passion, courage, can-do attitude, and trust. If you share these values and are looking for a challenging role with opportunities for growth and development, we encourage you to apply.

  • Lead, mentor, and coach a team of specialists to achieve agreed KPIs and deliver exceptional claims settlement outcomes
  • Conduct regular 1:1s, performance reviews, and quality checks, providing constructive feedback and development plans
  • Drive process improvements and identify opportunities to enhance operational efficiency and insurer relationships
  • Manage team productivity, timekeeping, leave, and performance data, ensuring smooth day-to-day operations
  • Provide training and develop resources for Claims and Recoveries teams
  • Analyze and report on team performance, case law developments, and operational trends to senior management
  • Approve settlements, recovery rates, task extensions, and other key decisions within delegation authority
  • Ensure compliance with WHS requirements, company policies, and industry regulations


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