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Motor Claims Team Lead
2 weeks ago
We are seeking a skilled Claims Team Leader to lead our motor claims team.
Main Responsibilities:- To manage and motivate a team of Claims Controllers to meet performance targets and operational goals.
- To monitor individual and team performance through clear expectation setting, regular coaching, and formal reviews.
- To handle escalated matters and customer complaints, including preparing AFCA submissions and formal responses.
- To analyze team and claims data to identify trends, issues, and opportunities for improvement.
- To collaborate with stakeholders to resolve claims issues, support cross-functional initiatives, and enhance claims processes.
- To make critical decisions on complex claims matters, including settlement approvals and policy-based determinations, in line with regulatory guidelines.
- To provide technical guidance and mentoring to build claims decision-making and problem-solving capability within the team.
- To ensure compliance with regulatory requirements, legal obligations, and company policies.
The essential skills and attributes include:
- Proven experience in insurance claims, with strong knowledge of general insurance policies, claims processes, and applicable legislation.
- Demonstrated leadership experience, with a focus on coaching, capability building, and team development.
- Strong analytical skills and attention to detail, with the ability to identify trends and implement performance improvements.
- Calm and adaptable under pressure, with a solutions-focused approach.
- Experience in managing complaints and escalations, with a clear understanding of dispute resolution processes.
