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Technical Customer Support Specialist
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We are seeking a highly skilled and motivated Technical Customer Support Officer to join our team. As a Technical Customer Support Officer, you will be responsible for providing level 2-3 product and technical support for B2B customers across product ranges.
Key Responsibilities:- Provide technical support and guidance to customers on product installation, usage, and maintenance.
- Assist in diagnosing and resolving technical issues.
- Develop and deliver training sessions for customers on product installation, usage, and maintenance.
- Schedule and coordinate service calls to ensure timely response and resolution of customer issues.
- Manage warranty claims and processes to ensure prompt and accurate handling.
- Build and maintain strong relationships with customers to ensure ongoing satisfaction and loyalty.
- 2+ years' experience in providing support and training in a similar role.
- Demonstrated ability to relate to customers and provide a high level of customer service.
- Attention to detail.
- Excellent communication skills, both verbal and written.
- Be a driven and high-energy individual who shows initiative.
- Be confident and enjoy interacting with a diverse range of people.
- Excellent problem-solving and time-management skills.
- Knowledge of H-vac air split systems, airducts, and wi-fi controllers.
- Experience using Zen Desk highly desirable.
We are a leading Australian-owned manufacturer and distributor of smart energy-efficient solutions. We are committed to reducing greenhouse emissions through smart technology and are looking for a talented individual to join our team.
