Technical Support Specialist

2 days ago

Sydney, New South Wales, Australia Datadog Full time

Technical Support Specialist

At Datadog, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll be responsible for providing top-notch technical support to our customers, ensuring they have a seamless experience with our product.

Key Responsibilities:

  • Engage with customers via multiple channels to identify and resolve technical support requests
  • Reproduce technical issues and dive into Datadog's 400+ integrations
  • Participate in product conversations with internal teams based on feedback from client interactions
  • Train as a highly knowledgeable specialist in one or more Datadog product area(s)
  • Work from a Datadog office 3-5 days per week

Requirements:

  • A Computer Science/Engineering major and/or Bootcamp graduate
  • Active contribution to open-source projects and the Engineering Community
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • An effective written and verbal communicator
  • A tinkerer with some programming experience and a basic knowledge of Linux
  • Able to work a rotating schedule that requires weekend availability

What We Offer:

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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