Technical Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Intercom Full time
Join Our Team as a Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Intercom. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring that they have a seamless experience with our product.

Key Responsibilities:
  • Communicate effectively with customers through various channels, including email, phone, and chat.
  • Resolve customer issues in a timely and professional manner, providing solutions that meet their needs.
  • Collaborate with internal teams to identify and resolve product issues, improving the overall customer experience.
  • Stay up-to-date with product knowledge and best practices to provide accurate and helpful support.
  • Meet or exceed performance metrics, including first response time, resolution rate, and customer satisfaction.
What You'll Need:
  • Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Excellent customer service skills, with a focus on empathy and understanding.
  • Ability to work independently and as part of a team, with a strong sense of ownership and accountability.
  • Strong technical skills, with experience in troubleshooting and resolving technical issues.
  • Ability to learn and adapt quickly, with a strong desire to continuously improve and grow.
What We Offer:
  • A competitive salary and equity package, with opportunities for growth and advancement.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • Opportunities for professional development and growth, with a focus on continuous learning and improvement.

We are an equal opportunities employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.

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