Technical Support Specialist

2 weeks ago


Sydney, New South Wales, Australia Microsoft Full time

About the Role

Microsoft is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, helping them to resolve technical issues and improve their experience with our products.

Key Responsibilities

  • Provide technical support to customers via phone, email, and chat
  • Analyze customer issues and develop solutions to meet their needs
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Stay up-to-date with new technologies and product releases

Requirements

  • 5+ years of technical support experience in a similar role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Fluent in English (reading, writing, and speaking)

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • The chance to work with a global leader in the technology industry


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