Technical Support Specialist

4 weeks ago

Sydney, New South Wales, Australia Microsoft Full time

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring that their issues are resolved efficiently and effectively.

Key Responsibilities

  • Review and troubleshoot customer issues, utilizing troubleshooting tools and techniques to resolve problems.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain technical knowledge and skills to stay up-to-date with the latest technologies and trends.
  • Provide exceptional customer service, ensuring that customers are informed and updated on the status of their issues.

Requirements

  • 5+ years of technical support experience, or equivalent combination of education and experience.
  • Strong technical skills, with expertise in Microsoft technologies and products.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

How to Apply

If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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