Client Experience Officer

1 day ago


Wollongong City Council, Australia Ensombl Full time
About the Role

We are seeking a highly skilled and passionate individual to join our team as a Client Experience Officer. As a key member of our team, you will play a vital role in delivering exceptional client experiences and supporting our business growth.

Key Responsibilities
  • Provide advice implementation services and administrative support to our clients
  • Communicate with product providers to confirm accurate implementation
  • Attend to client queries and provide timely resolutions
Requirements
  • 2 years' experience in financial advice implementation or 5 years in a financial services role
  • Client service experience including general enquiries, booking appointments, managing expectations, and experience managing high work volumes
  • High level proficiency with Microsoft Office, particularly Word, Excel, and Outlook
What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. As a successful applicant, you will be provided with training and support to effectively use our technologies and systems, as well as product specific training to facilitate the implementation of financial advice for our clients.

Success in this role can lead to career advancement opportunities, including becoming a team leader or senior role within business operations.



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