Client Service Officer

1 day ago


Wollongong City Council, Australia NSW Department Of Communities And Justice Full time
About the Role

We are seeking a skilled Client Service Officer to join our Estate Management division. As a key member of our team, you will be responsible for developing strategies and making substitute decisions to manage customer finances.

Key Responsibilities
  • Communicate and engage with customers to understand their financial needs and existing arrangements
  • Build rapport and consult with customers to understand their aspirations
  • Complete third-party payments on behalf of our customers
  • Work closely with other divisions and external stakeholders to achieve quality outcomes for our customers
About You

We are looking for an individual with:

  • Experience and passion for supporting people with disability, vulnerable, or older individuals
  • Excellent communication skills to work effectively with customers with a range of needs
  • Strong collaboration skills to build and develop working relationships
What We Offer

NSW Trustee and Guardian offers interesting, challenging, and rewarding work that has real purpose. Our benefits include:

  • Work-life balance with flexible work options
  • Various leave options, including study leave and acting
  • Development opportunities, including Fitness Passport and employee assistance program
How to Apply

To be considered for this role, please submit your resume and a brief cover letter, along with your answers to the targeted questions. We encourage applications from all backgrounds, experiences, and abilities.



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