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Client Engagement Specialist

2 months ago

Wollongong City Council, Australia Big Fat Smile Group Ltd Full time
About the Role

We are seeking a highly skilled Client Engagement Consultant to join our team at Big Fat Smile Group Ltd. As a key member of our Client Engagement Team, you will be responsible for providing exceptional customer service to families and other stakeholders.

Key Responsibilities
  • Provide exceptional customer service to families and other stakeholders.
  • Maintain family accounts and records within our Client Engagement system.
  • Support families to have a positive enrolment journey and with any ongoing account enquiries.
  • Administer and process direct debits and other methods of payment.
  • Maintain accurate child attendance records for submission to the relevant Government Departments.
  • Ongoing monitoring and active management of accounts.
  • Support Centre Directors and staff with enquiries from families.
  • Provide training for Centre Directors, staff and families on the use of key systems including online enrolment and attendance software.
  • Adhere to all standardised administrative systems and procedures to support service delivery.
  • Work in partnership with key stakeholders to continuously improve systems and processes.
  • Participate in achieving the objectives of the Portfolio Business Plan and Organisational Strategic Plan.
  • Answer telephone calls for the organisation.
  • Champion a customer-focused service culture.
  • Other duties as required within the scope of the role and the skills and experience required for the position.
Requirements
  • Commitment to and promotion of organisational policies including Excellence in Service Delivery.
  • Comply with Work Health and Safety and Equal Employment Opportunity requirements.
  • Adhere to all Big Fat Smile policies and procedures.
  • Maintain a clean and safe workspace and abide by workplace health and safety policies and procedures.