Client Services Director

1 day ago


Wollongong City Council, Australia Randstad Australia Full time
{"h1": "Client Services Manager Role Overview", "p": "At Randstad Australia, we are seeking a highly skilled Client Services Manager to oversee and inspire a team of professionals in our Parramatta and Wollongong offices. As a key member of our team, you will play a pivotal role in ensuring our members receive exceptional support and advice.

Key Responsibilities:

* Guarantee that the team addresses all implementation and administrative tasks with proactive diligence and upholding the highest standards.
* Oversee the distribution of client service tasks, monitoring to ensure that all responsibilities are fulfilled within the established service levels.
* Ensure that our Client Service staff deliver an exceptional quality experience for clients and members, in line with our service standards.
* Act as an escalation point on the management of risks and issues related to financial planning services.
* In conjunction with the Senior Manager Advice Services, Advice Delivery Manager, and Complaints Manager, manage complaints in accordance with the Enquiries and Complaints Handling Policy and Procedures.
* Ensure the team proactively manages all implementation and administrative tasks in a timely manner.
* Workforce planning to effectively and efficiently manage team to achieve service level standards and minimise wait times for clients.

What's in it for you:

* Impact: Help lead and inspire a successful team and make a positive impact on our members directly.
* Development: Gain excellent experience within the superannuation industry within an organisation which promotes career progression.
* Culture: Work in and influence a supportive environment that values and cares for both their members and staff.
* Opportunity: Potential for career growth and development.

Requirements:

* Previous leadership experience within a similar role.
* RG146 Preferred.
* Diploma of Financial Planning advantageous.
* Australian Citizens only.
"}

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