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Client Administration Officer Debtor Management Specialist

2 months ago

Wollongong City Council, Australia Uniting Full time
About the Role

The Client Administration team plays a vital role in providing a central point of contact for recording client events within finance and subsidy systems, as well as handling account-related enquiries and follow-ups for the Ageing group of services.

As an integral member of the Client Administration team, you will focus on providing debtor management services for current and departed clients, while also acting as a central point of contact for departed client accounts, including refunds, statements, and debtor recovery.

Key Responsibilities and Accountabilities
  • Contribute to the efficiency and effectiveness of the Client Administration Team, client-facing activity of the Finance Directorate, specifically in regard to Ageing services.
  • Support all Service streams with effective debtor management on current client accounts.
  • Manage all departed accounts through the issue of accounts and letters, organisation of fee overpayments and refunds, and follow-up on unpaid amounts, including claims on Estates if required.
  • Respond to client account and other enquiries by phone and correspondence.
  • Follow up on rejected Direct Debits and negotiate/monitor repayment arrangements and plans, arrange fixed payment updates.
  • Provide regular Debtor reports to Service Stream, Management, and Directors.
  • Answer client fee/account enquiries and follow up on matters such as rejected Direct Debits, general debtor matters, and enquiries.
Requirements and Qualifications
  • Must have administrative and debtor experience in the health or aged care industry.
  • Demonstrated excellent written and oral communication skills.
  • Must have effective customer service skills.
  • Must have a high level of attention to detail and orientation towards quality in written documentation and records keeping.
  • Demonstrated ability to forge relationships and navigate a complex organisation.
Preferred Qualifications
  • Experience in debtor software.
About Uniting

Uniting is a leading human services organisation that believes in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative, respectful, compassionate, and bold.