Conflict Resolution Specialist

5 days ago

Canberra, ACT, Australia beBeeDispute Full time $92,600 - $111,000

The role of a Conciliation Officer is to resolve disputes between businesses and consumers in an efficient and effective manner.

This position plays a vital part in the implementation of a new scheme that empowers the Commissioner for Fair Trading to require businesses to attend a compulsory conciliation with a consumer to attempt dispute resolution.

A compulsory conciliation is an alternative means of resolving a dispute, rather than directly proceeding with legal action, which can be time consuming and costly. It usually takes one - three hours to complete and is free of charge.

The main responsibility of this role will be to conciliate matters under the Australian Consumer Law, and play a key role in embedding this new scheme within the organization.

We are committed to creating an inclusive workplace and welcome applications from diverse backgrounds and cultures.

**Key Features:**

  • Work in an innovative team environment
  • Contribute to the development and implementation of a new scheme
  • Resolve disputes efficiently and effectively

Under ABW arrangements, officers will not have a designated workstation/desk.

With the introduction of this new scheme, we are looking for a skilled Conciliation Officer who can provide expert advice and support to help embed it successfully.

As a Conciliation Officer, you will be responsible for managing conflicts in a fair and impartial manner. This involves working closely with business owners, consumers, and other stakeholders to find mutually beneficial solutions.

You will also need to stay up-to-date with relevant laws and regulations, as well as industry developments, to ensure that our approach remains effective and compliant.

This role offers a unique opportunity to work on a high-profile project and contribute to the growth and development of the organization.

We believe that our employees are our greatest asset, and we are committed to providing a supportive and inclusive work environment that allows them to thrive.

In this role, you will be able to develop your skills and expertise in conflict resolution, negotiation, and communication.

Our goal is to create a positive and productive work culture where everyone feels valued and respected.

We encourage applicants from diverse backgrounds to apply for this exciting opportunity.

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