Major Incident Resolution Specialist

2 days ago

Canberra, ACT, Australia beBeeMajorIncident Full time $120,000 - $160,000

Role Overview

We are seeking a skilled Major Incident Resolution Specialist to join our team. The ideal candidate will have a strong background in incident management and excellent communication and leadership skills.

Main Responsibilities

  • Develop and maintain incident management policies and procedures to govern the identification, escalation, and resolution of major incidents.

  • Conduct regular incident review meetings to assess the status of major incidents and coordinate response activities.

  • Lead cross-functional teams to ensure timely resolution of major incidents, including infrastructure teams, technical specialists, vendors, and business stakeholders.

  • Provide regular updates on incident status, progress, and outcomes to key stakeholders.

  • Analyze post-incident reviews to identify root causes and opportunities for improvement.

Requirements

  • 5+ years of experience in incident management or related roles, with a focus on major incidents.

  • Bachelor's degree in information technology, Business Administration, or a related field. Master's degree is preferred.

What We Offer

  • A diverse and inclusive work environment.

  • A positive work-life balance through flexible working arrangements.

  • Ongoing learning and development opportunities.

  • Major Incident Manager

    4 days ago

    Canberra, ACT, Australia Capgemini Full time

    Capgemini Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the Major Incident Manager role at CapgeminiCapgemini Canberra, Australian Capital Territory, Australia3 days ago Be among the first 25 applicantsJoin to apply for the Major Incident Manager role at CapgeminiGet AI-powered advice on this job and...

  • Major Incident Manager

    3 days ago

    Canberra, ACT, Australia Capgemini Full time

    Capgemini Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the Major Incident Manager role at CapgeminiCapgemini Canberra, Australian Capital Territory, Australia3 days ago Be among the first 25 applicantsJoin to apply for the Major Incident Manager role at CapgeminiGet AI-powered advice on this job and...

  • Leading Incident Resolution Specialist

    3 days ago

    Canberra, ACT, Australia beBeeIncident Full time $200,000 - $250,000

    Incident Management ExpertYour role will be to coordinate the response to major incidents, implementing processes and procedures to minimize their impact on business operations. This is a critical position that requires strong leadership skills and the ability to work effectively with cross-functional teams.Key Responsibilities:Establish and maintain...

  • Enterprise IT Incident

    4 hours ago

    Canberra, ACT, Australia beBeeProblem Full time $116,472 - $137,569

    High availability is paramount in IT, and as an Incident and Problem Manager you will oversee ICT incidents from start to resolution, driving root cause prevention and ensuring seamless service delivery.Key ResponsibilitiesCoordinate major incident responses, collaborating with technical teams to restore services promptly.Classify, prioritize, escalate,...

  • IT Incident Management Professional

    20 hours ago

    Canberra, ACT, Australia beBeeIncidentManager Full time $90,000 - $125,000

    About the RoleWe are seeking an IT professional to manage ICT incidents and drive root cause prevention to ensure high service availability.This role oversees incident response, classification, prioritization, escalation, resolution, and closure in line with ITIL standards.Key ResponsibilitiesLead major incident responses, coordinating technical teams to...

  • Incident And Problem Manager

    4 days ago

    Canberra, ACT, Australia Clearcompany Full time

    Vectiq is seeking anIT Incident and Problem Managerto support a high-profile Federal Government department in Canberra.This role plays a key part in ensuring high service availability by overseeing ICT incidents from start to resolution and driving root cause prevention.Key CriteriaAustralian Citizens with a TSPV clearanceAbility to commence early to mid...

  • Incident and Problem Manager

    1 day ago

    Canberra, ACT, Australia Vectiq Full time

    OverviewVectiq is seeking an IT Incident and Problem Manager to support a high-profile Federal Government department in Canberra. This role oversees ICT incidents from start to resolution and drives root cause prevention to ensure high service availability.ResponsibilitiesIncident Management: Lead major incident responses, coordinating technical teams to...

  • Incident and Problem Manager

    1 day ago

    Canberra, ACT, Australia Vectiq Full time

    OverviewVectiq is seeking an IT Incident and Problem Manager to support a high-profile Federal Government department in Canberra. This role oversees ICT incidents from start to resolution and drives root cause prevention to ensure high service availability.ResponsibilitiesIncident Management: Lead major incident responses, coordinating technical teams to...

  • Incident Response Specialist

    3 weeks ago

    Canberra, ACT, Australia BAE Systems Digital Intelligence Full time

    Join to apply for the Incident Response Specialist role at BAE Systems Digital Intelligence8 hours ago Be among the first 25 applicantsJoin to apply for the Incident Response Specialist role at BAE Systems Digital IntelligenceBAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries...

  • Incident Manager

    4 weeks ago

    Canberra, ACT, Australia Leidos Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Leidos. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$95,600.00/yr - $141,470.00/yrDescriptionWe're a 'Family Friendly' certified workplace – we understand...