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Technical Delivery Manager
1 month ago
Job Summary
We are seeking a highly skilled Technical Delivery Manager to join our team at Flight Centre Travel Group. As a key member of our Enterprise Technology Services (ETS) team, you will be responsible for overseeing the end-to-end delivery of complex technical requests, ensuring they are completed on time, within scope, and aligned with business objectives.
Key Responsibilities
- Triage and prioritize incidents and requests with our external service providers, ensuring they meet defined goals, timelines, and budgets.
- Ensure clear communication and collaboration between ETS and our service providers, facilitating regular status updates and resolving any issues that arise.
- Provide technical guidance and support to the team, helping to resolve complex technical challenges.
- Ensure the regular patching, upgrades, and maintenance of product platforms are being carried out to ensure the service is fit for use.
- Review incident and requests and provide feedback to L1 and L2 teams to ensure ticket quality standards are met and service providers have adequate information to resolve tickets.
- Analyze internal processes and create strategies for service delivery optimization.
- Escalate and manage issues and risks.
Requirements
- 3 years' experience in a similar role.
- Relevant Technical Degree.
- Travel industry experience.
- ITIL and Agile management experience.
- Vendor management experience.
About Us
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
