Customer Support Consultant
2 weeks ago
REA Group is a leading global digital business specializing in property.
Job SummaryWe are seeking a Customer Support Consultant to join our team. This role will provide exceptional customer service and support to our clients via phone, email, and web chat.
Key Responsibilities:- Resolve customer issues in a timely and professional manner
- Utilize Zendesk, Slack, and Salesforce to manage customer interactions
- Work collaboratively with colleagues to achieve performance excellence
- Communicate effectively with colleagues at all levels of the organization
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment
- Digital literacy with experience using software such as Zendesk, Slack, and Salesforce
- A competitive salary range of $60,000 - $80,000 per annum
- A hybrid and flexible work approach
- Flexible parental leave offering for primary and secondary carers
- Programs to support mental, emotional, financial, and physical health & wellbeing
The Customer Support team sits within our Customer Solutions and Operations team and is responsible for delivering exceptional customer experiences.
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Customer Experience Consultant
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Customer Advisory Consultant Role
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Customer Support Liaison
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