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Contact Centre Solutions Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeArtificial Full time $100,000 - $110,000
Role Overview

This is a delivery and pre-sales support specialist role for AI-powered contact centre solutions. The ideal candidate will have expertise in designing comprehensive AI solutions, technical requirements analysis, architectural blueprints development, and compelling demonstrations preparation.

  • Act as the primary technical resource throughout the sales and project delivery cycle.
  • Understand client technology, develop design documents, and create proof-of-concepts of AI solutions.
  • Coordinate with cross-functional teams to ensure proposed solutions are feasible, deliverable, and profitable.
Key Responsibilities
  • Provide expert support for AI-powered contact centre solutions.
  • Develop deep expertise in leading contact centre platforms and conversational AI technologies.
  • Design and implement AI solutions that meet client requirements.
  • Analyse customer data to build robust ROI calculations and business cases for AI adoption.
Requirements
  • A strong background in technologies impacting operational business processes within contact centres.
  • Experience as a sales engineer or solution architect in the contact centre conversational AI sector.
  • Deep expertise with leading contact centre platforms and conversational AI technologies.
  • A solid understanding of cloud infrastructure and experience designing solutions deployed in these environments.
What We Offer
  • A supportive and inclusive work environment.
  • The opportunity to work on high-profile projects with top talent.
  • A competitive salary package including bonuses and benefits.
  • Ongoing training and professional development opportunities.