Account Executive – Contact Centre Specialist
2 weeks ago
As an Account Executive for Salesforce Contact Centre, you will focus on reimagining the contact centre experience across local, state, and federal government.
You'll work with stakeholders across all levels of public sector organisations, helping them embrace the future of service, where AI, automation, and empowered agents drive efficiency and citizen satisfaction.
As a trusted advisor, you will own the full sales cycle, guiding agencies in their journey to transform contact centres.
You'll help them implement Salesforce Service Cloud Voice to reduce operational costs and enhance customer experiences.
This involves modernising with Digital Self-Service and Agentic AI, and showing them the strategic value of integrating CRM and CCaa S.
About the Role Drive the adoption of Service Cloud Voice across public sector organisations, with a focus on contact centre transformation.
Manage complex sales cycles from prospecting to close, with a consultative and value-based approach.
Partner with Solution Engineers, Industry Specialists (such as Amazon Connect, Genesys, NICE, Verint, Live Person, Cisco & Calabrio) and Customer Success to co-create tailored service solutions.
Build relationships with key decision-makers across local, state, and federal government.
Understand policy, compliance, procurement, and security requirements relevant to the public sector.
Stay ahead of market trends, particularly how AI and automation are reshaping customer service and agent enablement.Represent Salesforce at industry events, roundtables, and stakeholder engagements.
About You Proven success as an Account Executive or similar sales role in Saa S or enterprise technology Deep understanding of the contact centre environment, including emerging trends in voice, digital channels, agent enablement, and AI Recognised subject matter expert in customer service transformation, with the ability to influence and educate both internally and externally Experience selling into the public sector and/or strong knowledge of government processes and buying cycles Demonstrated ability to drive cross-functional collaboration with solution engineers, product teams, and customer success Strong business acumen and ability to engage stakeholders from IT, operations, and executive levels A collaborative, high-integrity approach to sales with a team-driven mindset What's in it for you Join a global leader consistently ranked among the best places to work.
Do work that matters, with real-world impact on public policy, transparency, and service delivery.
Volunteer Opportunities: Seven paid volunteer days annually and donation matching for approved charitable contributions.
Comprehensive Insurance: Health, Life, Trauma, and Income Protection Insurance.
Wellness Allowance: A monthly allowance to support your wellbeing.
Flexible Leave Policies: Including parental leave and flexible time-off arrangements.
Perks and Discounts: Access to exclusive discounts and additional employee benefits.
Accommodations & Accessibility Salesforce is committed to working with and providing reasonable accommodations to applicants with disabilities.
If you require assistance due to a disability during the application or recruitment process, please submit a request via our Accommodations Request Form #J-18808-Ljbffr
-
Account Executive – Contact Centre Specialist
4 weeks ago
Sydney, New South Wales, Australia Salesforce, Inc.. Full timeWe're looking for a strategic and passionate Account Executive to join our Public Sector team, leading the charge in bringing the next generation of customer service to government agencies across Australia.As an Account Executive for Salesforce Contact Centre, you will focus on reimagining the contact centre experience across local, state, and federal...
-
Account Executive
2 days ago
Sydney, New South Wales, Australia Buscojobs Full timeWe're looking for a strategic and passionate Account Executive to join our Public Sector team, leading the charge in bringing the next generation of customer service to government agencies across Australia.As an Account Executive for Salesforce Contact Centre, you will focus on reimagining the contact centre experience across local, state, and federal...
-
Contact Centre Transformation Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $140,000Strategic Customer Engagement LeadDeliver exceptional customer service and drive business growth through strategic engagement with government agencies.This role will focus on reimagining the contact centre experience, working closely with stakeholders to leverage AI, automation, and empowered agents for increased efficiency and citizen satisfaction.About the...
-
Account Executive
3 weeks ago
Sydney, New South Wales, Australia Salesforce Full timeTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword -...
-
Account Executive
4 weeks ago
Sydney, New South Wales, Australia Salesforce Full timeTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword -...
-
Contact Centre Services Leader
2 days ago
Sydney, New South Wales, Australia beBeeLeader Full time $150,000 - $190,000Unlock a rewarding leadership role where you'll shape the future of contact centre services.You will lead cross-functional teams to deliver exceptional technical support and customer outcomes. Engage with clients, drive market growth, and transform operations to stay ahead in the industry.Key Responsibilities:Spearhead innovation and automation efforts to...
-
Contact Centre Consultant
2 days ago
Sydney, New South Wales, Australia Buscojobs Part timeContact Centre Consultant - BlacktownLocation: Blacktown | State-Of-The-Art Contact CentreCommitment to ongoing training & developmentFree onsite parking | Monday to Friday, 9am to 3pmAbout UsPRP Diagnostic Imaging offers a comprehensive range of imaging services through a network of 34 practices across Sydney, Illawarra, Central Coast, Hunter, and Central...
-
Contact Centre Consultant
2 days ago
Sydney, New South Wales, Australia Buscojobs Full timeContact Centre Consultant - Central CoastAbout UsPRP Diagnostic Imaging offers a comprehensive range of imaging services through a network of 34 practices across Sydney, Illawarra, Central Coast, Hunter, and Central West. We are excited to be entering the next phase of our growth and expansion plans. It is a remarkable time to join PRP, where we are...
-
Contact Centre Operations Lead, Apac
2 days ago
Sydney, New South Wales, Australia Buscojobs Full timeIntuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. We are using technology to build solutions to challenging financial problems for millions of people around the world.The Customer Success team delivers award-winning service and support experiences to small business owners and accountants using our...
-
Cloud Contact Centre Technology Expert
12 hours ago
Sydney, New South Wales, Australia beBeeContactCentre Full time $125,693 - $138,510Technical Support Specialist for Cloud Contact Centre TechnologiesThis is an exciting opportunity to contribute your expertise in cloud contact centre technologies. We are seeking a highly skilled technical support specialist to join our operations team on a permanent basis.About the Role:You will be responsible for providing technical assistance and...
