Director of Contact Centre Innovation

3 days ago

Sydney, New South Wales, Australia beBeeEngineer Full time $150,000 - $200,000

Shaping the Future of Customer Engagement

We are a forward-thinking organization that empowers our employees to drive change and push the boundaries of what is possible in banking technology.

As we continue to evolve, we need an innovative leader who can leverage cutting-edge AI-powered engineering solutions to revolutionize our contact centre operations.

Our ideal candidate is someone who thrives in a collaborative environment, enjoys solving complex analytical problems, and is passionate about delivering exceptional customer experiences.

Responsibilities include:

  • Leading a high-performing team of engineers to design, develop, and implement state-of-the-art contact centre solutions.
  • Collaborating with cross-functional teams to drive innovation and improve customer satisfaction.
  • Developing and executing strategies to optimize contact centre operations and efficiency.

Key Qualifications:

  • Proven experience in leading high-performing teams and driving innovation.
  • Strong technical expertise in AI-powered engineering solutions.
  • Excellent communication and interpersonal skills.

What We Offer:

A dynamic and supportive work environment that fosters growth and development. Opportunities for career advancement and professional growth. A competitive compensation package that reflects your value to the organization.

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