Contact Centre Services Leader

3 days ago

Sydney, New South Wales, Australia beBeeLeader Full time $150,000 - $190,000

Unlock a rewarding leadership role where you'll shape the future of contact centre services.

You will lead cross-functional teams to deliver exceptional technical support and customer outcomes. Engage with clients, drive market growth, and transform operations to stay ahead in the industry.

Key Responsibilities:

  • Spearhead innovation and automation efforts to boost efficiency and quality.
  • Oversee managed services for Enterprise and Business clients, ensuring compliance and delivering on contractual obligations.
  • Drive process improvements, simplify operations, and grow market share through strategic differentiation.
  • Promote the implementation of industry-standard methodologies and foster strong relationships with vendors and clients.
  • Develop and execute long-term strategies for managing contact centre technologies and solutions.

About You:

  • Proven track record in contact centre managed services, delivering operational excellence and driving business growth.
  • Combining strategic vision with hands-on execution, leading large teams and developing strong relationships with vendors and clients.
  • Exceptional communication skills, ability to build trust at senior levels, and a proven ability to drive innovation and implement automation in technical operations.
  • Demonstrated expertise in industry-standard methodologies (DevOps, ITIL) and a commitment to continuously improving services.
  • Able to develop and implement effective short and long-term strategies for managing contact centre technologies and solutions.

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