Contact Centre Operations Leadership

22 hours ago

Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $250,000
Job Title: Leadership Manager - Contact Centre Operations

Key Responsibilities:

  • Strategically lead a team of contact centre technologists to drive business growth and improvement.
  • Oversee the delivery of contact centre managed services to clients across multiple sectors, ensuring compliance with contractual obligations.
  • Develop and implement effective strategies for managing contact centre technologies and solutions.

Requirements:

  • Exceptional leadership and communication skills.
  • Ability to build strong relationships with vendors and senior stakeholders.
  • Strong analytical and problem-solving skills.

Benefits:

  • Opportunity to drive innovation and improvement in technical operations.
  • Chance to develop and implement effective short and long-term strategies.
  • Collaborative and dynamic work environment.

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