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Hotel Guest Service Representative

2 months ago

Brisbane, Queensland, Australia The Star Entertainment Group Full time
{"title": "Guest Service Agent", "description": "Deliver Exceptional Guest Experiences

As a Guest Service Agent at The Star Brisbane, you will be the face of our hotel, responsible for delivering outstanding service to our guests throughout their stay. Your passion for hospitality and commitment to 5-star customer service will make all the difference in creating memorable experiences for our guests.

Key Responsibilities:
  • Provide exceptional guest service to enhance their experience
  • Manage guest requests and maintain accurate records
  • Offer recommendations on local attractions and activities
  • Perform check-in and check-out procedures with professionalism and efficiency
  • Complete daily tasks and maintain a high level of organization
What We're Looking For:
  • A passion for hospitality and creating memorable experiences
  • Exceptional guest service skills and a strong commitment to 5-star customer service
  • Professional communication skills and ability to work effectively with internal and external clients
  • Excellent organizational skills and high level of computer literacy
About You:

We're looking for a team player who is passionate about delivering exceptional guest experiences. Prior experience in hospitality or retail is desirable, but not essential. If you're a motivated and customer-focused individual who is eager to make a difference, we'd love to hear from you.

What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Discounts on hotel stays and dining experiences
  • A dynamic and supportive work environment

We're committed to creating a diverse and inclusive workplace that values teamwork, innovation, and customer satisfaction. If you're passionate about delivering exceptional guest experiences and want to be part of a dynamic team, apply now

", "company": "The Star Entertainment Group"}