Experience Guest Services Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeGuestService Full time $55,000 - $65,000

Front Office Manager

We are seeking a Front Office Manager to join our team of dedicated professionals. As a key member of the front office and housekeeping departments, you will be responsible for overseeing daily operations, managing teams, and providing exceptional guest services.

Main Responsibilities:

  • Oversee the front office and housekeeping departments, ensuring seamless day-to-day operations.
  • Manage and train teams to provide exceptional guest services.
  • Rostering and timesheet approvals for staff members.
  • Complaint escalation and problem-solving.

Key Skills:

  • Exceptional communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong leadership and training skills.
  • Proficiency in conflict resolution and negotiation.

Benefits:

This is an exciting opportunity to join a growing Australian-owned hotel brand that values relationships, individuality, and career growth. You will have access to national career growth opportunities, accelerated development in various hotel management or corporate areas, comprehensive onboarding and ongoing support.

About Us:

We are a dynamic and passionate team dedicated to creating lasting memories and exceptional experiences for every guest. If you share our passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

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