Luxury Guest Experience Professional
2 weeks ago
At The Ritz-Carlton, we are committed to delivering exceptional guest experiences.
This vital role is part of our Ladies and Gentlemen team, responsible for supporting the Guest Services team with general operational tasks.
Key responsibilities include:
- Assigning rooms according to guest requests and preferences.
- Handling hotel enquiries.
- Assisting with billing and room allocation.
As a Service Experience Agent, you will embody the legendary service that makes us a leading luxury brand. You will be an expert on the luxury hotel and surrounding area, exceeding guest expectations and building strong relationships with existing and new guests.
To succeed in this role, you will need experience with property management systems, relevant experience in a similar role, and working rights in Australia. You should be self-motivated, driven, and energized in a fast-paced environment, with a can-do attitude and smart solutions.
Our benefits package includes exclusive staff discounts, flexible working hours and locations, time off to pursue your passion, and internationally recognised training programs. We value equality, diversity, and inclusiveness, empowering everyone to be creative, thoughtful, and compassionate.
Our Gold Standards guide us every day to deliver exceptional service. As a Service Experience Agent, you will learn and exemplify these standards, such as our Employee Promise, Credo, and Service Values.
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