Exceptional Guest Experience Professional

1 week ago

Melbourne, Victoria, Australia beBeeAmbassador Full time $26,000 - $30,000
Customer Service Ambassador Role

A 4-star hotel in Melbourne's Bayside is seeking an accomplished customer service professional to excel as a Customer Service Ambassador.

  • Job Description:
  • Utilize our room reservation system to address customer inquiries and make bookings, providing seamless support to clients.
  • Deliver high-level meet and greet services for guests, fostering positive relationships and exceeding expectations.
  • Assist with functions and events preparation, ensuring smooth execution and excellent outcomes.
  • Oversee event services, including corporate meetings, functions, and social events, maintaining exceptional standards of quality and attention to detail.
  • Collaborate with F&B, housekeeping, and Front Office departments on hotel operations and guest-related matters, promoting effective communication and cohesive teamwork.
  • Maintain client relationships, developing strong bonds and driving loyalty through personalized support and care.
  • Key Requirements:
  • Polite and tactful demeanor.
  • Attention to detail, ensuring accuracy and precision in all aspects of the role.
  • Patient and skilled at dealing with people, handling complex situations with ease and professionalism.
  • Excellent interpersonal skills, facilitating effective communication and building strong relationships.
  • Strong leadership abilities, empowering teams to deliver exceptional results.
  • Able to work multiple tasks under pressure, demonstrating high organizational skills and adaptability.
  • Effective time management, communication, presentation, and interpersonal skills, driving success in a fast-paced environment.
  • Friendly, mature approach to work, promoting a positive and supportive team culture.
  • Relevant experience in Food and Beverage or Hotel services, bringing valuable expertise and insights to the role.
  • Able to adapt to various shifts, displaying flexibility and a willingness to go above and beyond.
  • What We Offer:
  • Professional work environment, supporting growth and development.
  • Opportunity to work in an open-minded team, fostering collaboration and innovation.
  • Career growth and development opportunities, empowering you to reach your full potential.

This role is ideal for individuals passionate about delivering exceptional guest experiences. If you're interested in joining our team, we look forward to hearing from you.

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