Guest Experience Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Part time $50,000 - $75,000
Part-Time Guest Services Agent Job Description

We are seeking two skilled professionals to join our team as Part-Time Guest Service Agents.

  • Ensure efficient, friendly and professional service is provided to all guests.
  • Welcome and serve our guests warmly.
  • Be an expert on the hotel's operations to ensure our guests receive a dynamic service experience.
  • Meet and connect with our guests and give them an exceptional experience.
  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes.
  • Secure payment, verifying and adjusting billing as needed.
  • Provide guests with room and hotel information, directions, amenities and local interests.

Key Requirements:

  • A genuinely warm & welcoming demeanor.
  • Availability to work weekends.
  • A passion for delivering excellent customer service.
  • A team-first attitude.
  • A gift for paying attention to detail.

About Our Commitment to Guest Well-being:

We empower the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming. We recognize that travel can be challenging to our guests' well-being, and we're committed to assist as partners in helping them maintain control and soar above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.

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