Guest Service Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $83,000

Front Office Ambassador

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We are currently seeking a highly motivated and vibrant Front Office Team member to join our friendly team.

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As our next Guest Experience Team Member, you will:

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  • Deliver exceptional service from check in to check out and everywhere in between.\
  • Be the first point of contact for guests and visitors, providing a warm welcome and ensuring every guest feels valued.\
  • Be responsible for completing a wide variety of front office tasks, ensuring that every day is different.\
  • Provide guests and visitors with local information regarding neighborhood attractions and amenities.\
  • Think creatively to resolve issues and exceed guest expectations.\
  • Work collaboratively as part of a dynamic team, sharing knowledge and best practices to drive continuous improvement.\
  • Participate in ongoing training and development opportunities to enhance your skills and knowledge.\
  • Contribute to a positive and supportive work environment, fostering a culture of belonging and teamwork.\
  • Represent our brand and values, consistently demonstrating a passion for delivering an exceptional guest experience.\
  • Support colleagues and guests alike, making both their days a little brighter.\
  • Possess a genuine customer service focus and a strong dedication to making every guest's stay memorable.\
  • Enjoy working in a fast-paced environment, thinking on your feet to quickly resolve issues.\
  • Communicate effectively with colleagues and guests, using active listening skills to understand needs and preferences.\
  • Embody our core principles: People Crave Belonging, People Want the Real Deal, Every Person has a Story, and People Hate to be Wrong.\
  • Grow and develop within our organization, taking advantage of career advancement opportunities and training programs.\
  • Experience a supportive and fun team culture, with regular social events and activities to foster camaraderie and friendship.\
  • Enjoy excellent working conditions, including access to hotel discounts and benefits worldwide.
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