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Luxury Hospitality Leader

4 weeks ago

Sydney, New South Wales, Australia Echo Entertainment Group Full time

About The Star Sydney

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The Star Sydney is a world-class entertainment and resort destination offering an unparalleled experience for our guests. As a leader in the industry, we strive to provide exceptional service and create unforgettable memories.

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Concierge Supervisor Role Overview

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We are seeking an experienced Concierge Supervisor to lead our team and deliver exceptional guest experiences at The Darling Hotel and The Star Grand & Residences. This is a fantastic opportunity for a seasoned professional to leverage their expertise and passion for hospitality to drive success and excellence in our Concierge and Bell Desk departments.

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Key Responsibilities:

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  • Operational Leadership: Oversee the day-to-day operations of the Concierge and Bell Desk teams, ensuring seamless guest relations and a welcoming environment.">
  • Guest Services: Assist guests with special requests, resolve issues promptly, and guarantee their comfort and satisfaction.">
  • Team Development: Recruit, train, and develop the Concierge and Bell Desk team members, including performance reviews and coaching.">
  • Feedback and Quality Assurance: Respond to guest feedback, implement changes to prevent reoccurrence, and maintain high standards of quality.">
  • Leadership and Collaboration: Supervise and motivate team members, fostering a positive work environment that encourages teamwork, motivation, and productivity.">
  • Memorable Experiences: Curate unforgettable 5-star experiences for our guests, providing expert recommendations throughout their journey.">
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Requirements:

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  • Leadership Experience: Extensive leadership experience in Hotel or Guest Services environments.">
  • Knowledge of Sydney: Excellent knowledge of Sydney, its attractions, restaurants, theatres, sporting events, harbour cruises, fashion, and retail.">
  • Presentation and Communication Skills: Outstanding presentation and communication skills, with the ability to effectively engage with guests and colleagues.">
  • Linguistic Skills: Proficiency in speaking a second language (highly regarded but not essential).">
  • Adaptability and Interpersonal Skills: Adaptable and possess exceptional interpersonal skills, with the ability to build strong relationships with guests and colleagues.">
  • Passion for Guest Experience: A genuine passion for delivering exceptional guest experiences and creating memorable moments.">
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Benefits and Rewards:

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  • Competitive Salary: AU$120,000 - AU$150,000 per annum, depending on experience.">
  • Free Buffet Meal: Enjoy a FREE buffet meal every day at our Employee Dining Room, with a new menu introduced regularly.">
  • Uniform and Laundry Service: Receive a complimentary uniform, laundered and ready for you daily on property.">
  • Transportation Benefits: Access free transport on Light Rail from Central to The Star, as well as AU$10/day parking available on site.">
  • Staff Discounts: Enjoy 30% staff discounts across our award-winning venues on all three properties.">
  • Lifestyle and Wellbeing Discounts: Benefit from lifestyle and wellbeing discounts, including EAP and gym memberships.">
  • Diversity and Inclusion Focus: Work in an organization that values diversity, promotes inclusivity, and supports the LGBTQI+, Multicultural, Gender, and Indigenous communities.">
  • Career Development Opportunities: Leverage The Star Academy's extensive training programs, courses, and limitless career opportunities.">
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About Us:

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The Star Sydney is part of Echo Entertainment Group, a leading entertainment and resort operator in Australia. We offer a wide range of dining, entertainment, and accommodation options, including the iconic Sydney Lyric Theatre and Star Event Centre.

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Our Culture:

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We pride ourselves on creating a diverse, equitable, and inclusive workplace that fosters exceptional guest experiences, a great place to work for our team members, and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ individuals, Australia's First Nations Peoples, and people with disabilities.

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Award-Winning Employer:

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The Star is a WGEA Employee of Citation for Gender Equality holder and has been recognized with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) for LGBTQI+ inclusiveness in the workplace.