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Front Office Operations Manager

2 months ago

Brisbane, Queensland, Australia AccorHotel Full time
{"title": "Hotel Front Office Manager", "content": "Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at AccorHotel. As a key member of our hotel operations team, you will be responsible for ensuring the smooth day-to-day operation of our Front Office, providing exceptional customer service, and driving revenue growth.

Key Responsibilities
  • Manage the Front Office team to deliver exceptional customer service and achieve high levels of guest satisfaction.
  • Oversee the day-to-day operation of the Front Office, including front desk, concierge, and reservations.
  • Develop and implement strategies to drive revenue growth, including upselling and cross-selling opportunities.
  • Collaborate with other hotel departments to ensure seamless communication and delivery of services.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement changes as needed.
Requirements
  • Proven experience in a similar role, with a strong track record of delivering exceptional customer service and driving revenue growth.
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, guests, and stakeholders.
  • Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
  • Fluency in English, with additional languages a plus.
What We Offer
  • A fun and dynamic work environment, with a strong focus on teamwork and collaboration.
  • A competitive salary and benefits package, including a comprehensive training program.
  • The opportunity to work with a global hospitality leader, with a strong commitment to innovation and excellence.
  • A chance to develop your skills and career, with opportunities for advancement and professional growth.
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