Customer Success Manager

4 weeks ago

North Sydney Council, Australia N-able Full time

Customer Success Manager

Cultivate long-term relationships with N-able partners, leveraging customer success expertise to drive value and growth.

Key Responsibilities:

  • Deliver strategic business reviews and value conversations to ensure customer success.
  • Impact retention rates, increase product adoption, and drive customer satisfaction.
  • Collaborate with the sales team to identify new opportunities and drive business growth.
  • Proactively identify at-risk customers and develop strategies to turn their experiences around.
  • Act as a customer advocate, driving product and service improvements to enhance the customer experience.

Requirements:

  • Results-driven mindset with a passion for excellence and customer satisfaction.
  • Strong interpersonal skills to build and nurture long-term relationships with customer stakeholders.
  • Ability to engage and educate customers on product features and best practices.
  • Strong business acumen with the ability to understand customer needs and goals.
  • Resilience in dealing with challenging situations and ability to set priorities, meet deadlines, and manage resources effectively.

Purple Perks:

  • Superannuation
  • Generous PTO, sick leave, and observed holidays
  • 2 Paid Volunteer Days per year
  • Paid Parental Leave
  • Employee Stock Purchase Program
  • Fundraising opportunities as part of our giving program
  • N-able Learning – custom learning experience as part of our investment in you
  • The Way We Work – our hybrid working model based on trust and flexibility

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